Frequently Asked Questions
Everything you need to know about shopping at PatPat
How long does shipping usually take?
Standard shipping typically takes 7-12 business days, while express shipping arrives within 3-5 business days depending on your location.
What is your return policy?
We offer a 30-day return policy from the date of delivery. Items must be unworn, unwashed, and in their original packaging with tags attached.
How do I determine the right size for my baby?
Please refer to our detailed Size Guide located on each product page, which includes measurements for height and weight to ensure the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various 'Buy Now, Pay Later' options like Klarna and Afterpay.
Are the materials safe for newborns?
Yes, our products are made from high-quality fabrics that meet safety standards, ensuring they are soft, breathable, and gentle on sensitive skin.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.